Privacy policy

Privacy Policy

Last Updated: October 13, 2025

Surrasa (“we,” “us,” or “our”) operates this store and website, including all related content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs your personal information.

1. Information We Collect

We may collect the following types of personal information:

a. Contact Details

Name, billing and shipping address, phone number, email address

b. Financial Information

Credit/debit card details, transaction information, payment confirmation

c. Account Information

Username, password, security questions, preferences, and settings

d. Transaction Information

Items viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled

e. Communications

Messages, inquiries, and customer support requests

f. Device and Usage Information

Device type, browser, IP address, network, pages visited, interaction with Services

2. How We Collect Information

Directly from you – When you create an account, make a purchase, or contact us.
Automatically through the Services – Via cookies and similar technologies.
From service providers – For payment processing, analytics, shipping, and customer support.
From partners or third parties – When legally permitted.

3. How We Use Your Personal Information

We use personal information to:

Provide and Improve Services
- Process orders, manage accounts, arrange shipping, facilitate returns/exchanges, and create a personalized shopping experience.
Marketing and Advertising
- Send promotional communications and show personalized online ads (with your consent).
Security and Fraud Prevention
- Authenticate accounts, prevent fraud, and secure the Services.
Communicate with You
- Respond to inquiries, provide customer support, and maintain business relationships.
Legal Compliance
- Comply with applicable laws, enforce policies, and respond to legal requests.

4. How We Share Your Information

We may share information with:

Service providers – Shopify, payment processors, shipping carriers, cloud storage, and IT services.
Marketing partners – To deliver advertising and promotional content in accordance with applicable privacy laws.
Affiliates or corporate group – For operational purposes.
Legal obligations – In connection with mergers, acquisitions, subpoenas, or enforcement of our rights.

We do not sell or rent your personal information.

5. Third-Party Websites and Links

Our Services may include links to third-party sites. We are not responsible for the privacy or security practices of these sites. Information shared on social media platforms may be visible to others without limitation.

6. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with information, contact us to request deletion.

7. Security and Retention

We use reasonable technical and organizational measures to protect your personal information. However, no system is completely secure.

We retain your information as long as necessary to:

Provide Services, manage accounts, and fulfill orders
Comply with legal obligations
Resolve disputes or enforce agreements

8. Your Rights and Choices

Depending on your location, you may have rights to:

Access / Know – Request the personal information we hold about you
Delete – Request deletion of your information
Correct – Update inaccurate information
Portability – Receive a copy or request transfer of your information
Opt-Out of Sale or Targeted Ads – Exercise your rights for marketing purposes
Manage Communications – Unsubscribe from promotional emails at any time

You may exercise these rights via the Services or by contacting us at contact@surrasa.com.

Global Privacy Control signals are automatically honored where applicable: https://globalprivacycontrol.org.

9. International Transfers

Your information may be transferred and processed outside your country of residence. For transfers outside the European Economic Area or the UK, we rely on recognized transfer mechanisms, such as Standard Contractual Clauses.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For questions, concerns, or to exercise your privacy rights, contact:
contact@surrasa.com
20445 Prospect Road, Suite D, San Jose, CA, 95129, US