Terms of service

Terms of Service

Welcome to Surrasa.com
By visiting our site or purchasing something from us, you agree to be bound by the following Terms of Service, including additional terms and policies referenced herein.

Please read these Terms carefully before using our website or placing an order.

1. General Conditions

By using our website, you represent that you are at least the age of majority in your state or province of residence.
You agree not to use our products for any illegal or unauthorized purpose.
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks.

2. Accuracy, Completeness, and Timeliness of Information

We make every effort to ensure that all information on this site is accurate and up to date. However, Surrasa is not responsible if information made available on this site is not accurate, complete, or current.
The material on this site is provided for general informational and educational purposes only and should not be relied upon as the sole basis for making decisions.

3. Modifications to Service and Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.
We are not liable for any modification, price change, suspension, or discontinuance of the Service.

4. Products and Services

Certain products or services may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee your monitor’s display accurately reflects product colors.

We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction, and to discontinue any product at any time.

Every Surrasa formulation is made in small batches using clean, natural, and botanically active ingredients. Because we do not use artificial fragrances, colors, or preservatives, subtle variations in scent, color, or texture may occur from batch to batch. These natural differences are a hallmark of purity and the vitality of our ingredients.

5. Billing and Account Information

We reserve the right to refuse any order placed with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

6. Optional Tools

We may provide access to third-party tools (“Tools”) over which we have no control.
You acknowledge that we provide access to such Tools “as is” without warranties. We shall have no liability arising from or relating to your use of optional third-party Tools.

7. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.
We are not responsible for examining or evaluating the content or accuracy of third-party websites and do not warrant or have any liability for such materials.

8. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.
Please review it to understand how we collect, use, and protect your information.

9. Health Disclaimer

Surrasa products and content are formulated and presented for wellness and skincare education and are not intended to diagnose, treat, cure, or prevent any disease.
Always consult your healthcare provider before beginning any new supplement, skincare, or wellness regimen.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Surrasa, its founders, directors, employees, affiliates, agents, suppliers, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use or inability to use our products, services, or website.

This includes, without limitation, any damages for:

Personal injury, allergic reactions, or skin sensitivities,
Loss of profits, data, or goodwill,
Business interruption or technical errors,
Inaccuracies, omissions, or reliance on information provided through the Site or our communications.

All Surrasa products are formulated for external and internal wellness support and are intended to complement a healthy lifestyle. Our skincare and botanical teas are not substitutes for professional medical advice, diagnosis, or treatment. Please consult your healthcare provider before using any new product, especially if you are pregnant, nursing, have a medical condition, or are taking medications. We recommend performing a patch test for topical products and using teas and supplements as directed for individual constitution and balance.

By using our Site and products, you agree that your use is at your sole risk, and that Surrasa and its affiliates shall not be responsible for any adverse effects, misuse, or unintended outcomes.

To the maximum extent permitted by law, Surrasa’s total cumulative liability for any claim arising from or related to the purchase or use of our products or services shall not exceed the amount actually paid for the specific product or service in question.

11. Indemnification

You agree to indemnify, defend, and hold harmless Surrasa, its founders, officers, employees, affiliates, partners, contractors, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, or expenses — including reasonable attorneys’ fees — arising from or related to:

Your breach of these Terms of Service or any referenced policy,
Your violation of any law or the rights of a third party,
Your misuse of our products, services, or website content, or
Any claim that your actions caused harm to another person or entity.

This indemnification obligation will survive the termination of these Terms and your use of the Surrasa website and products.

You acknowledge and agree that this protection allows Surrasa to operate transparently and responsibly while maintaining the integrity of our mission to combine nature and science for holistic well-being.

12. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in full effect.

13. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate by notifying us that you no longer wish to use our services.
If we suspect a breach of these Terms, we may terminate this agreement without notice.

14. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State of California, United States.

15. Contact Information

Questions about the Terms of Service should be sent to:
support@surrasa.com