Refund policy

Shipping & Returns Policy

Last Updated: October 13, 2025

At Surrasa, we are committed to delivering your products safely and ensuring a satisfying shopping experience. Please review our shipping and return guidelines below.

Welcome to Surrasa. Every order is prepared with care to ensure the quality, integrity, and freshness of our formulations.

Shipping Policy

Processing Time
Orders are processed within 2–3 business days (Monday–Friday). During high-volume periods, processing may take up to 5-7 business days.

Shipping Methods & Timeframes
We currently ship within the United States.

Standard Shipping: 3–7 business days

You’ll receive an email with tracking details once your order ships.

Shipping Rates
Rates are calculated at checkout based on weight and destination.
Orders over $75 qualify for free standard shipping within the U.S.

International Orders
At this time, we do not offer international shipping. For wholesale or special requests, please contact us at support@surrasa.com.

Return & Exchange Policy

Returns are accepted within 7 days of delivery.
Customers are responsible for return shipping costs.
There is no restocking fee.
Final sale items (specific collections) cannot be returned.
To initiate a return, contact us at contact@surrasa.com with your order number and reason for return.
Once approved, you will receive instructions for returning the item.
Refunds will be issued to the original payment method within 7–10 business days of receiving the returned product.
Products that have been used, opened, or altered are not eligible for return.

Please note: Because Surrasa products are crafted in small batches with natural ingredients, slight variations in color, scent, or texture may occur. This is normal and does not qualify for a return.

Contact Information

For questions regarding orders, returns, or product inquiries, contact us:

Email: contact@surrasa.com
Phone: +1 (408) 805 5796
Mailing Address:
Surrasa™
20445 Prospect Road, Suite D
San Jose, CA 95129
United States

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

We aim to respond to all inquiries within 2 business days.

Refunds
Approved refunds are issued to the original payment method within 5–10 business days after confirmation. Shipping costs are non-refundable.

Non-returnable items

Opened or used products
Gift cards
Promotional or trial items
Stored incorrectly

Address or Delivery Issues

If your order hasn’t arrived or was shipped to the wrong address, contact support@surrasa.com immediately. We’ll assist whenever possible before dispatch.

Need Help?

Email us anytime at support@surrasa.com — our team is here to help you receive your order safely and confidently.

Surrasa™ — Nature. Science. Balance.
www.surrasa.com